If you have access to a phone, chances are you’ve received a spammy robocall. In fact, you’ve probably received a bunch… but why? And how are these robocalls able to hide behind what looks to be a local number? Unfortunately, it’s because the scammers behind these robocalls are using a helpful business tool… Voice-over-Internet-Protocol telephony, also known as VoIP. How...
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As with all innovative technology, there is only a certain amount of time you’ll have until someone inevitably finds ways to exploit it. One such exploitation of a common technology that has flown under the radar and avoided widespread knowledge by users is VoIP fraud. VoIP fraud is no different than other cybercrime - the exploitation of a network or...
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Not too long ago, in order to answer your work phone or check the messages you had received from callers while you were away from your desk, you had to be in the workplace, at your desk. This is no longer the case, thanks to the proliferation of VoIP (Voice over Internet Protocol), and a particular ability that it gives...
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How often does your business have trouble with its phone systems? While the traditional telephone setup might still be present in most offices, there are plenty of organizations out there that have found value in another, more virtual option. Thanks to VoIP, more businesses than ever are using the Internet to take advantage of more dynamic voice features. Here are...
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Voice over Internet Protocol is a very simple concept, but that simplicity tends to contribute to quite a few misconceptions. These misconceptions often prove to be a barrier to a business embracing what could be an excellent opportunity to improve operations. Here, we’ll discuss and disprove some of these misconceptions so you feel more comfortable potentially embracing VoIP as a...
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Voice over Internet Protocol can be a mighty attractive piece to any organization’s communications strategy. Any solution that eliminates huge upfront costs and allows an organization to scale their solution to fit the needs of their business is one that is truly beneficial. Today, we take a look at the pros and cons of instituting a VoIP solution and how...
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There are many reasons that your team may want (or need) to work from home, and there are many reasons to allow them to do so. A 2019 survey by OwlLabs indicated that 71 percent of remote workers are happy with their job (as compared to 55 percent of on-site workers); remote workers responded that they are 13 percent more...
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It’s not uncommon where a situation arises and you will find yourself working from home. To make this work, it is important that you keep a few additional issues in mind so that you can make the most of it. We have put together a few simple best practices that you should keep in mind as you operate remotely. Security...
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Voice over Internet Protocol, more commonly referred to as VoIP, has quickly become the most practical and efficient choice for a small business’ communication solution. While most businesses using VoIP can share their positive experience with VoIP, some people don’t even know what it is. We’re here to help you thoroughly understand what VoIP is, and point out the many...
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For the small business owner, this has to go down as one of the most challenging periods in recent memory. Many of the more fortunate businesses have shifted their operations remotely as stay-at-home orders were in place with varying degrees of success. Regardless of where your business is in relation to normal, you’ll always be looking for solutions that will...
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