IT Support

Controlling Support Costs Requires a Team Effort

Controlling Support Costs Requires a Team Effort

Businesses are relying on technology more and more. As they implement more technology, controlling their support costs is important for any organization if they plan to manage their budget effectively. With between three and six percent of a business’ revenue being spent on technology, going over the monthly budget can have negative effects on your business’ ability to spend elsewhere....

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A Help Desk May Just Be Exactly What Your Team Needs

A Help Desk May Just Be Exactly What Your Team Needs

  • By Rafiq Masri
  • October 25, 2024
  • IT Blog

Nobody likes getting big, unexpected bills from tech companies—neither the business owners who have to pay them nor the employees who might feel responsible for causing them. Small businesses face a tough choice: spend money to keep employees productive or save money and deal with slowdowns. (more…)

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Get Support When You Need It With Our IT Help Desk

Get Support When You Need It With Our IT Help Desk

  • By Rafiq Masri
  • September 16, 2024
  • IT Blog

As technology continues to advance, businesses inevitably encounter challenges and technical issues. In such scenarios, an IT help desk plays a pivotal role. Let’s delve into the operations of an IT help desk and elucidate why it stands as a valuable asset for any business. (more…)

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Three Ways to Effectively Reduce Operational Troubles

Three Ways to Effectively Reduce Operational Troubles

Small businesses often face a range of technology-related challenges that can disrupt the efficiency of their business. Being able to understand the common issues—such as network connectivity problems, outdated technology, or cybersecurity—is the first step toward keeping business running smoothly. By identifying these recurring problems, businesses can anticipate potential disruptions and prepare strategies to reduce their risk. (more…)

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Cloud Technology Provides Many Benefits, But Needs to be Integrated Correctly

Cloud Technology Provides Many Benefits, But Needs to be Integrated Correctly

Cloud computing has become one of the most utilized technologies in business today, and it doesn’t seem to be slowing down anytime soon. It makes it possible for nearly any business to acquire advanced technologies that they could not afford previously, and use them to level the playing field with larger, more capital-rich companies. This month we thought we’d talk...

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SMBs Can Benefit from Managed IT Services

SMBs Can Benefit from Managed IT Services

You would be hard-pressed to find anything more important to a company’s success than information technology. Today, we want to cover five of the most important tools modern businesses can use to improve operations and engage in commonly known and standardized best practices. (more…)

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How You Can Leverage Technology for Greater Sustainability

How You Can Leverage Technology for Greater Sustainability

The definition of sustainability, according to the United Nations, is “meeting the needs of the present without compromising the ability of future generations to meet their own needs.” Originally coined in 1987, this definition has fueled businesses' efforts to work toward their own versions of sustainability, as per their service models. Let’s look at some ways you can make your...

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Explaining Zero Trust Policies

Explaining Zero Trust Policies

  • By Rafiq Masri
  • April 17, 2024
  • Security

With the threat landscape littered with companies that don’t take their IT security seriously, it's hardly surprising that many are embracing what's known as a zero-trust policy to fortify their security measures. What exactly does zero-trust entail, and why does it prove so formidable in thwarting potential risks for your enterprise? Let's delve into this topic in today's blog post....

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This 1996 Conceptual Essay on IT Support Gives Us the Warm Fuzzies

This 1996 Conceptual Essay on IT Support Gives Us the Warm Fuzzies

Oftentimes, a technology issue has less to do with the technology itself and more with the one using it. User error is simply one of the biggest reasons why technology support is asked for, and it’s such a common occurrence that it leads to many users becoming the butt of jokes among IT workers. People who provide IT support must...

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Build Flexibility with Remote Access Solutions

Build Flexibility with Remote Access Solutions

Chances are, some of your employees operate outside the traditional office setting, whether it's occasional remote work or a permanent setup. Consequently, your business needs to furnish your team with the necessary tools and resources to ensure their success. It's a good practice to carefully evaluate the technology you provide, particularly for those who work remotely part-time, and to strategize...

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