Starting a new business is an exciting experience, but choosing the right technology from the beginning plays a big role in how successful and secure your business will be. A strong IT plan keeps your operations running smoothly, protects your data, and makes it easier to grow over time. This month, we’re sharing practical steps to help you build one....
Read More
Tell me if you can relate to this statement: “My IT provider makes money when my business is struggling.” With the old way of managing technology, this is called the “break-fix” model, where the incentives of technology management are completely backwards. If your server crashes or your network grinds to a halt, the provider’s billable hours start to tick, and...
Read More
Technology plays a critical role in how businesses operate today. From websites and servers to email systems and cloud applications, most companies rely on a wide range of digital tools to stay productive and competitive. But what happens when something suddenly stops working? That’s where IT monitoring comes in; and it’s more important than many people realize. (more…)
Read More
Imagine owning an elevator and only fixing it when it completely breaks down. Sounds ridiculous, right? Well, that’s basically what businesses do when they rely on a break/fix IT strategy. Break/fix IT is exactly what it sounds like, you don’t call in the experts until something goes wrong. On the surface, it might seem like a way to save money,...
Read More
How would you describe the ideal help desk solution? Most businesses and IT decision makers view it as an emergency button, a place where you go when you need help NOW. You might judge its value based on how often it’s utilized, and when it’s not used by your team, the help desk bill might not even feel worth it....
Read More
How often do you find your day, meant to be spent on running your business, instead being spent on keeping your business running? How frequently do you see your day being eaten away by all the minor issues and interruptions that arise? If your answer is any more often than “rarely, if ever,” you have a problem. (more…)
Read More
Using a computer can be frustrating when things go wrong, but you’re not alone. Everyone has dealt with annoying tech issues at some point. Let’s look at three super common tech problems and how you can handle them. (more…)
Read More
When companies talk about cybersecurity, they usually brag about their expensive technology they use to do the job: the firewalls, the fancy encryption, and the smart detection software. The thing that matters most, however, your actual employees, gets completely overlooked. It only takes one wrong click for a whole network to crash. Even the smartest, most well-meaning and vigilant co-worker...
Read More
In IT, we often talk in terms of firewalls, encryption algorithms, and next-generation detection and response tools. We meticulously patch systems, configure complex security policies, and deploy the latest hardware. After two decades in this field, I can tell you where the biggest, most persistent vulnerability lies: the people. (more…)
Read More
Ask yourself honestly: How well does your current IT support function? If your answer is merely "fine" or "good," you're likely settling for the status quo and missing out on significant benefits. True IT partnership isn't about break/fix; it's about strategic growth. If your provider has never discussed your long-term goals or future technology needs, it's time for a change....
Read More