Abstract
Many businesses have started to limit the amount of printing they do, but some companies simply can’t. If your business relies on its printers and copiers, it can be a real challenge to find a reliable and knowledgeable maintenance provider. Sure, you can rely on the support provided by the manufacturer, but you may find that middling, to be kind. This month, we thought we would provide a few tips on what to look for in a printer/copier maintenance company.
They Are Available
One of the main problems for the business that still relies on their printing and copying is that often the maintenance for this is done by appointment only. This can leave an organization up the creek without a paddle if something goes horribly wrong. One extremely important variable is that if you are going to use a company to support crucial infrastructure, they are going to have to be available for consultation. They need to be able to communicate clearly so there aren’t moments that you are frantically looking for support and they are nowhere to be found.
They Are Proficient
This is a no-brainer, but any printer and copy repair service should be proficient in fixing the copiers and printers they need to fix. With their seemingly never-ending ability to frustrate users, copiers and printers are complex machines that need all parts working in unison. If one thing is off, it can have a major impact on the effectiveness of the machine. Any printer and copier repair service should have technicians that understand the hardware your business uses and can fix problems quickly (or even remotely).
They Are Proactive
Speaking of remote services, printers and copiers don’t only face hardware problems. Having a support professional that can proactively update software to provide the most up-to-date and reliable experience—and be there when the machine malfunctions—is harder to find than you may think. This also extends to hardware. The best technicians have the parts you need in stock. This can be the difference between waiting hours and waiting days for printer and copier support.
They Are Valuable
Having a printer and copier maintenance technician that also is proficient with other forms of IT support and maintenance can provide substantial value for organizations that can’t begin to limit their printing. If you can get a managed IT services provider that also has the proficiency in dealing with crucial accessories like printers and copiers, it can bring a lot of value to your business.
If you would like to learn more about how NetMGM can help you solve your printing and copier problems, reach out to us at 888-748-2525 today.
ABOUT THE AUTHOR
Rafiq Masri
With over 25 years of experience in Information Technology, Rafiq is one of the most accomplished, versatile and certified engineer in the field. He has spent the past 2 ½ decades administering and supporting a wide range of clients and has helped position Network Management, Inc. as a leader in the IT Managed Services space.
Rafiq has built a reputation for designing, building and supporting top notch IT infrastructures to match the business objectives and goals of his clients.
Embracing the core values of integrity, innovation, and reliability, Rafiq has a very loyal client base with some customer relationships dating back 20+ years.
Rafiq holds a bachelor’s degree in Mechanical Engineering from the University of Michigan and has completed graduate programs in Software Engineering and Business at Harvard and George Mason University. Rafiq is a former founder and CEO of Automation, Inc. in Ann Arbor, Michigan as well as a valued speaker on entrepreneurship and technology at industry events such as ExpoTech and others.