Automation of Our Ticketing System and Service Delivery
We set up event triggers that will automate an action, update data, or send a notifications with our Workflow Rule Engine
- Automate the backend business process using workflow rules and notifications
- Automatically update an entity, take action, and notify clients
- Use Checklists in the ticket to prescribe steps, standardize processes, and enforce accountability
- Ensures techs are working on the right tasks at the right time so nothing falls through the cracks and everyone stays in the loop
Inventory and Procurement
Our inventory models the entire workflow from purchasing to installation at the client site
- Set up and manage inventory in various locations
- Check availability and reserve or pick inventory items when creating a contract, project or ticket charge
- Generate and manage purchase orders and receive purchases into inventory
- Transfer inventory items between locations and to clients
- Manage swapping one Configuration Item for another